Returns & Replacements
Return & Replacement Policy
We offer a hassle-free return policy within the GCC. If customer is not 100% satisfied with his purchase from us he can return or replace the product within 14 days from the date of delivery.
All regularly stocked items, with the exception of chemicals, disposables and consumable products, can be returned absolutely free within 14 days of receipt, so long as they are unused and in the original packaging.
If you paid:
- By Credit / Debit card, we will process the refund by crediting within 7-14 working days, to the same credit/debit card used during the order process
- Cash on delivery, our Customer Service will do a bank wire transfer to the person who placed the order within 7-14 working days
- Bank Wire, our Customer Service will do a bank wire transfer to the person who placed the order within 7-14 working days
Return and Refund Policy
At Ekuep, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our policy below:
- Return Period: Returns and refund requests are accepted within 14 days of the delivery date.
- Condition of Items: All items must be returned in their original packaging, including all accessories. The item must be unused, uninstalled, and not connected to any electrical or water supply. Items must be in the same condition as delivered.
- Inspection: All returns are subject to inspection before approval. If the item does not meet these conditions, the return may be subject to a fee of up to 20% of the item's original value, in addition to shipping charges.
- Custom and Special Orders: We do not accept returns for custom-made or specially ordered items.
- Damaged or Defective Items: Return requests for damaged or defective items must be submitted within 14 days of receipt. After 14 days, these cases will be handled as warranty claims.
- Right to Reject: Ekuep reserves the right to reject any return that does not comply with our policy.
RETURN & REPLACEMENT POLICY FOR USED AND OPEN BOX EQUIPMENT
All “Ekuep Fulfilled” labeled items undergo our regular Ekuep policy
All used marketplace (Non-Ekeup Fulfilled) items have a 2-day return policy.
Please contact our Customer Service before returning an item so a return authorization can be created.
Order Cancellation & Restocking Fee
If a customer requests to cancel a valid order for reasons not attributable to Ekuep, a restocking and order processing fee equal to 3% of the total order value will be deducted from the refund amount.:
This fee applies even if the order has not yet been physically delivered to the customer, as the order has already been processed and reserved for fulfillment.:
The 3% fee will not apply in the following cases::
- The ordered item is unavailable or out of stock.
- The customer receives the wrong item.
- The delivered item does not match the product description.
- The item arrives damaged, defective, or otherwise not in acceptable condition.
- Any other cancellation resulting from an error or issue caused by Ekuep.
By placing an order, the customer acknowledges and agrees to this cancellation and restocking policy.
