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Returns & Replacements

Return & Replacement Policy

We offer a hassle-free return policy within the GCC. If customer is not 100% satisfied with his purchase from us he can return or replace the product within 14 days from the date of delivery.

All regularly stocked items, with the exception of chemicals, disposables and consumable products, can be returned absolutely free within 14 days of receipt, so long as they are unused and in the original packaging.

If you paid:

  1. By Credit / Debit card, we will process the refund by crediting within 7-14 working days, to the same credit/debit card used during the order process
  2. Cash on delivery, our Customer Service will do a bank wire transfer to the person who placed the order within 7-14 working days
  3. Bank Wire, our Customer Service will do a bank wire transfer to the person who placed the order within 7-14 working days

TERMS AND CONDITIONS FOR RETURN & REPLACEMENT

  • Item should be in a UNUSED condition
  • It MUST be returned in the box that you received it in

RETURN & REPLACEMENT POLICY FOR USED AND OPEN BOX EQUIPMENT

All “Ekuep Fulfilled” labeled items undergo our regular Ekuep policy

All used marketplace (Non-Ekeup Fulfilled) items have a 2-day return policy.

Please contact our Customer Service before returning an item so a return authorization can be created.