We offer a hassle-free exchange policy within the GCC. If customer is not 100% satisfied with his purchase from us he can return the product within 14 days from the date of delivery.

All regularly stocked items, with the exception of consumable products, can be returned within 14 days of receipt, so long as they are unused and in the original packaging. Shipping charges paid at the time of checkout will not be credited along with the return as well as the COD charge of SAR 20.

After 14 days, the refund will be completed as Store Credit

If you paid:

  1. by credit/debit card, we will process the refund by crediting within 3 working days, to the same credit/debit card used during the order process

  2. cash on delivery, our Customer Service will do a bank wire transfer to the person who placed the order which will take 4 working days

  3. Bank Wire,  our Customer Service will do a bank wire transfer to the person who placed the order

Terms and Conditions for Return 

  • Item should be in a UNUSED condition
  • It MUST be returned in the box that you received it in.

Please contact our Customer Service before returning an item so a return authorization can be created. 

Shipping fees:

The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.